Legal / Refunds
Refund & Cancellation Policy
How replacements, refunds and cancellations work when you hire through Blaze.
Last updated: 13 October 2026
How replacements, refunds and cancellations work when you hire through Blaze.
Last updated: 13 October 2026
Every placement comes with a 90-day replacement guarantee. If your hire resigns or is let go within 90 days of joining, we find you a replacement at no additional cost.
We don't issue cash refunds under any circumstances. Where a refund would otherwise apply, we issue a credit note against future hires. Credit notes are valid for six months, can't be transferred and can't be exchanged for cash.
Hires who resign or are let go within 90 days of joining. Notify us within 7 business days of the resignation or exit, or within 2 business days if they leave without serving notice. One replacement per placement; a replacement hire doesn't carry its own replacement. Misconduct, fraud and failed background checks aren't covered. Background verification is the client's responsibility.
If the replacement's fixed CTC is lower than the original hire's, there's no refund or credit for the difference. If it's higher, the fee applies to the difference.
You can pause or stop a search at any time before anyone joins, at no cost. If you hire someone we introduced within 6 months of the introduction (8 months for Director, VP and C-suite roles), the fee applies, even after the engagement ends.
Email harsh@sales101.community with the hire's name, role and exit date. We'll respond within 3 to 5 business days.
If you're unsatisfied with any aspect of our service, please contact us first at harsh@sales101.community. We're committed to resolving issues directly and fairly. Most concerns can be addressed within 48 hours. We believe in transparent communication and finding mutually agreeable solutions.
We encourage you to contact us before initiating a chargeback with your payment provider. Chargebacks initiated without prior communication may result in suspension of services. We maintain detailed records of all transactions and communications to resolve disputes fairly.
For any refund requests, cancellations or disputes, reach out to harsh@sales101.community. We're available Monday to Saturday, 10 AM to 7 PM IST, and aim to acknowledge all inquiries within 24 hours.
This page summarises our standard client agreement. Your signed agreement governs.